Will I get an email notification when I subscribe?
Expect to receive emails from us when:
Sent to customers when they first sign up for a subscription
Sent to customers when they cancel all subscriptions and become inactive
Recurring charge confirmation
Sent to customers when their recurring payment is processed
Sent to customers 3 days before their card is charged for renewal
Out of stock
Sent to customers when purchase runs out of stock
Sent to customers when card charge is declined
Sent to your customers when their credit card is about to expire. Emails will be sent out at 30, 15 and 3 days before card expiration
Sent to customers when charge is refunded
Sent to your customers when their payment source needs to be re-authenticated
Where can I find my subscription details?
You can find details of your subscription(s) under My Account > My Subscriptions. For each product in My Subscriptions, you can:
- Increase / decrease the number of units
- Change the delivery frequency
- Skip next delivery
- Change delivery address
- Change the credit card details
How do I start a subscription?
- When adding a product to your cart, choose "Subscribe" instead of "Single Purchase"
- Select how often you want your product delivered
- Enter how many you want in each delivery
- Checkout – you are required to create an account or login